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Nov. 24, 2017

San Francisco neutral prioritizes listening over talking

Susan Feder sees mediation in shades of gray.

Read more about Susan Feder...
Judicate West
personal injury, product liability, medical negligence, real estate, general business litigation, employment

SAN FRANCISCO -- Susan Feder sees mediation in shades of gray.

"Nothing is black and white," Feder said. "There's nuance in all cases. If you come in with too much of a set opinion, you'll miss the chance to learn from both sides."

Learning for Feder comes by way of listening, which often means letting clients blow off steam. Lawyers rarely ask clients how they're doing or what they thi... (continued)

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