SAN FRANCISCO -- Susan Feder sees mediation in shades of gray.
"Nothing is black and white," Feder said. "There's nuance in all cases. If you come in with too much of a set opinion, you'll miss the chance to learn from both sides."
Learning for Feder comes by way of listening, which often means letting clients blow off steam. Lawyers rarely ask clients how they're doing or what they thi... (continued)