LOS ANGELES — Joan B. Kessler has a look. In her 30-plus years as a mediator and arbitrator, she’s learned to deploy it rarely but effectively.
“My children call it ‘the eye,’” she said, taking a moment to widen her eyes and arch her brows. When asked what attorneys can do to avoid it she said, “Don’t raise your voice and don’t use profanity. It’s very simple, and it rarely happens. Sometimes they do and usually it doesn’... (continued)