Phyllis G. Pollack always tries to bring in a sense of humor to mediations, despite often being the bearer of bad news.
“I’ll walk into a room and say, ‘OK guys, I left my bulletproof jacket at home, so don’t beat up on me too much,’” she said. “I come in with the bad news, and sometimes people react. But you have to be persistent and diligent.”
Pollack, president of PGP Mediations in... (continued)