Daily Journal: How did you prepare and train to become a neutral?
Masters: In the '70s, mediation was known mostly as a voluntary settlement conference and I early on used the process to benefit my clients. I watched closely as retired judges weaved resolutions of complex employment disputes.
After being asked to mediate my first case in 1995, a commission dispute, I decided to attend the Strauss Institute for Dispute Resolution at Pepperdine University. F... (continued)