Alternative Dispute Resolution
Oct. 9, 2013
I can't hear you: stress and communication
The physiological and psychological reactions of individuals to stress can stand in the way of successful settlement negotiations.
Robert S. Mann
Neutral
ADR Services, Inc.
Email: rmann@adrservices.com
Robert mediates and arbitrates business, real estate and construction disputes.
A colleague of mine told me recently about a study that was just completed about communication in stressful situations. In the study, heart patients were videotaped during pre-operative consultations with their doctors during which they were told the possible risks of the procedures and asked to sign consent forms. Several months after the surgeries, there was another discussion between the doctors and the patients to determine what the patients recalled about the pre-surgery consent conve...
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