Alternative Dispute Resolution,
Books,
Law Practice
Sep. 22, 2012
Admit it: You’re in denial
An awareness of the existence and impact of denial on the part of lawyers and their clients is critical to successful resolution of disputes.
Robert S. Mann
Neutral
ADR Services, Inc.
Email: rmann@adrservices.com
Robert mediates and arbitrates business, real estate and construction disputes.
Parties and their lawyers bring the whole panoply of emotions to the mediation process: rage, anxiety, sorrow, regret, anger, hatred, love, disappointment, disgust, greed, envy, guilt and, everyone once in a while, joy. All of these emotions affect the settlement process - some hinder it and some help it. After recently reading "Boomerang," a sensational and provocative book by Michael Lewis on the global financial crisis, I have been giving much thought the most powerful of all human emot...
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