Oct. 19, 2023
Why not use an AI mediator?
Mediation is not solely a technical or procedural process; it is deeply rooted in human interactions and the ability to empathize, understand, and adapt to the unique dynamics of each case. AI may have a role to play in supporting mediation processes, such as providing information or generating documents. Still, it cannot replace the human mediator’s ability to perceive and respond to emotions and the nuanced legal considerations that define each case.
While the past year has seen an explosion of excitement over Artificial Intelligence (AI) and the remarkable strides made in various fields, mediation is one area where its effectiveness still needs to be improved. Mediation, which depends heavily on human empathy, perception, and understanding, poses several significant challenges for current AI technology and the foreseeable future.
Perception issues and...
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