Data Privacy,
Securities
Jan. 26, 2024
Stubhub mislead consumers with fee ‘estimates’, suit says
A report by the Federal Trade Commission found a rise in companies’ use of “dark patterns.” These methods, which include hard-to-find terms and conditions and disguised ads, trick consumers into buying products or services or giving up their privacy, according to the FTC.
StubHub deliberately misled consumers by “estimating” fees when the ticketing company knew exactly how much the extra charges would be, according to a putative class action filed in federal court in San Francisco.
“After running over a hundred ticket selection experiments on StubHub.com, the plaintiffs and their counsel discovered that StubHub invariably understates the total cost (with estimated fees) of every single ticket quoted at or a...
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