Class Action
Mar. 12, 2024
Southwest accused of violating California’s “Right to Gripe” law
Attorneys have warned companies that their website terms of use could be subject to litigation from consumers.
Southwest Airlines Co. violated California’s “Right to Gripe” statute, according to a proposed class action filed by passengers who sought to gain access to the airlines’ Wi-Fi hotspot during flights.
The complaint, filed in Santa Clara County Superior Court on March 7, claims that the airline is trying to “strong arm” customers into not publicizing their criticisms of the company through a clause in the company’s terms and conditions cus...
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