Consumer Law
Unfair Business Practices
Failure to Provide Refunds
Kedem, et al. v. Toys “R” Us-Delaware Inc., et al.
Published: Feb. 19, 2011 | Result Date: Nov. 17, 2010 | Filing Date: Jan. 1, 1900 |Case number: 109CV141570 Settlement – Equitable Settlement
Court
Santa Clara Superior
Attorneys
Plaintiff
Gene J. Stonebarger
(Stonebarger Law APC)
James R. Patterson
(Patterson Law Group APC)
Defendant
Facts
Toys "R" Us did not provide full refunds for merchandise credit to customers, who returned gifts purchased online to a retail store.
Contentions
PLAINTIFFS' CONTENTIONS:
Customers filed a class action suit against Toys "R" Us, alleging unlawful business practices. The class contended that the store failed to provide full refunds for merchandise purchased online.
Result
The parties reached a settlement, whereby Toys "R" Us agreed to provide $5 and $10 gift certificates to class members who were improperly refunded, with a minimum settlement payout of $2,000,000.
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