Facts

Robert Reed filed a class action against 1-800 Contacts Inc. alleging violation of the California Invasion of Privacy Act by recording telephone calls made to and received from California residents without their consent.

PLAINTIFF'S CONTENTIONS:
Plaintiff contended that 1-800 Contacts customer service representatives routinely made phone calls to, and received phone calls from, California residents. During 2011 and 2012, plaintiff's telephone conversations with 1-800 Contacts were recorded without his consent.

Result

The parties agreed to an $11.7 million settlement. 1-800 Contacts also agreed to change its business practices as part of the settlement, which wasn't to be construed as an admission of any wrongdoing or fault.